Return & Exchange Policy

Thank you for shopping with Perfoy. We want you to love your purchase, but if something isn’t quite right, we’re here to help. Please review our policy below for returns, exchanges, and refunds.

Eligibility for Returns

• Returns are accepted within 30 days of delivery.

• Items must be unused, unworn, and in their original packaging with all tags and labels attached.

• To complete your return, you will need to provide a proof of purchase (order number or receipt).

• Certain items such as sale or clearance products, personalized or custom-made items are non-returnable unless defective or damaged upon arrival.

How to Start a Return

1. Email our customer service at support@perfoy.com with your order number and reason for return.

2. Once approved, you’ll receive detailed instructions and a return shipping label (if applicable).

3. Pack your item securely and send it back using the provided label or your preferred carrier.

Return Shipping Costs

• For defective or incorrect items, Perfoy covers all return shipping costs.

• For all other returns (e.g., change of mind, wrong size), customers are responsible for return shipping fees.

• Original shipping charges (if any) are non-refundable.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

• We accept exchanges for items of equal or lesser value (subject to availability).

• If the item you want is out of stock, we can issue a refund or store credit instead.

• To request an exchange, please contact our support team before sending the item back.

Damaged or Defective Items

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

• Include photos of the issue and your order number in your email.

• We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift cards

• Clearance or final-sale items

• Customized or personalized products

• Items showing signs of wear or damage not caused by delivery

Order Cancellations

• Orders can only be canceled before they are shipped.

• Once your order has been dispatched, it must go through the standard return process.

Contact Us

If you have any questions about returns, exchanges, or refunds, please reach out to us:
📧 support@perfoy.com
📞 +1 (516) 216-3006
🏢 1016 Park Lane N, Franklin Square, NY 11003, USA

We appreciate your trust in Perfoy and aim to ensure every purchase meets your expectations.